Terms of Service
Last updated: October 16, 2026
These terms apply to Bluegrass CRM, a hosted customer and job management service provided by Bluegrass Software, Kentucky ("Bluegrass", "we", "us"). A business that signs up ("customer") and every person who uses the service for it ("user") agrees to them. A separate written agreement with a customer takes precedence over these terms where the two differ.
1. The service
Bluegrass CRM lets a customer record its clients, jobs, schedules, payments received, job costs, notes, photos and documents, and create estimates and invoices. We may improve or change features over time. We will tell customers before removing a feature they rely on where reasonably possible.
2. Accounts and access
- Users sign in with their Google account. Only people a customer invites can use that customer's company.
- The customer decides who is invited and what role each person has, and is responsible for removing people who should no longer have access.
- Keep your Google account secure. Tell us promptly if you think someone has used your access without permission.
3. Your data
- The customer owns the information it enters. We use it only to provide, secure and support the service, as described in our Privacy Policy.
- The customer is responsible for having the right to enter and upload what it does, including information about its own clients, and for giving its clients any notices the law requires.
- Do not enter information the service does not ask for and should not hold, such as Social Security numbers, bank or card numbers, or medical information.
- Files are checked for type when uploaded but are not scanned for viruses; only upload files you trust.
- Keep your own copies of documents that matter to your business. We keep backups, but we cannot promise that no information will ever be lost.
4. Acceptable use
Do not use the service to break the law, to store or send content you have no right to, to harass anyone, to try to get into another company's information or our systems, to interfere with the service, or to resell it without our permission.
5. Money features
Payment tracking, job costs, profit and margin figures, estimates and invoices are tools to help run a business. They are not accounting, tax or legal advice, and the service does not process payments. The customer is responsible for reviewing its own figures, documents and the terms printed on them.
6. Fees
Fees, billing and payment terms are agreed with each customer. If fees are not paid, we may pause the customer's account: its users cannot use it while it is paused, and nothing is deleted. Access returns when the account is brought up to date.
7. Suspension and ending service
- We may pause or end access for non-payment, for a serious breach of these terms, or to protect the service or other customers, with notice where reasonably possible.
- A customer may stop using the service at any time by telling us.
- When service ends, we will work with the customer on a copy of its information on request, and then delete it; copies in encrypted backups are removed as those backups expire.
8. Availability and support
We work to keep the service available and reliable, but it may sometimes be unavailable, for example during maintenance or problems with our providers. We do not promise a specific uptime. Support is by e-mail.
9. Our software
Bluegrass owns the Bluegrass CRM software. These terms give customers and users the right to use it while they are in good standing; they do not transfer ownership. If you send us suggestions, we may use them without obligation.
10. Disclaimers
Except as stated in these terms or a written agreement, the service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.
11. Limitation of liability
To the extent the law allows, Bluegrass is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, and our total liability for any claim relating to the service is limited to the fees the customer paid us for the service in the three months before the claim.
12. Changes to these terms
We may update these terms. We will update the date above and tell customers about important changes before they take effect. Continuing to use the service after that means accepting the updated terms.
13. Governing law
These terms are governed by the laws of the Commonwealth of Kentucky, USA.
Contact
Bluegrass Software, Kentucky, USA — grayson123007@gmail.com